Troubleshooting SMOWL (en)

Make sure you have registered your ID card/photo ID.
We recommend: 
 
 Attend the Zoom meeting before the start and during the exam 
 Check that SMOWL is installed correctly (computer and smart device) ~ if in doubt, uninstall on computer, restart computer, reinstall SMOWL) 
 Are there still problems? If so, then try something! Here is a list of options:
 
 Check your internet connection 
 Maybe switch from WLAN to cable 
 Close all programs that are not needed 
 Restart your computer 
 Restart the router 
 Search for other network users and ask them to use as little bandwidth as possible 
 Update your browser and operating system 
 Change the browser 
 Change router/internet connection 
 Check privacy settings of OS and browser 
 Cam not working? The cam is often used by another program - close it if you don't need it! Use Zoom with the camera switched off! 
 Internet connection weak? Close all unnecessary network programs or look for a better Internet access point (friends, university, relatives, switch to a better host...). Just give it a try. 
 
 
 
 FAQ page of the manufacturer 
 FAQ SMOWL Tech 
The following modules are currently used as of 02.01.2024: 
 
 Registration 
 Camera or webcam monitoring 
 SMOWL CM 
 External monitoring 
 
 Find out in advance: 
 Computer weak? Hier sind die Requirements. Just try it or close programs you don't need. Get a better computer: borrow one from relatives, friends, the university,... or buy a better one.