Troubleshooting for Safe Exam Browser (SEB) on your own device (en)

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Do you have a problem with the number of monitors?

• Make sure that you have only one monitor connected to your exam device. Disabling it through the operating system is not enough.
• Restart your exam device.
• Check in your operating system's settings how many monitors are detected.
• Update your graphics card or monitor drivers if possible.
• Check if other applications are running that could affect your display settings.
• Change your exam device or the exam format.

Do you have a problem with your SEB version?

• First, uninstall SEB from your exam device.
• Download the latest version of SEB here.
• Install the new version on your exam device.
• Restart your exam device.
• Note: If a new SEB version is released just before the exam, the previous version will generally still be accepted.

Do you have network issues?

• Make sure you are connected to a TUDa network.
• For other network issues (eduroam), use the HRZ guide.

Why can't I enter the exam or why won't SEB start?

• You can only start the exam during the scheduled exam time. Refresh the webpage when the exam start time begins.
• If an error occurs when starting SEB, simply press the "ok" button.
• SEB cannot be started from a Virtual Machine.

Do you have another issue with SEB?

• Restart your exam device.
• Install the latest updates.
• Uninstall SEB, download the latest version here, reinstall SEB, and restart your exam device.
• Send an email to our ticket system.