Troubleshooting list for Safe Exam Browser (SEB) on your own computer (en)

Zur deutschen Version wechseln

Do you have a problem with the number of monitors?

• Ensure that you have only one monitor connected to your exam device. Disabling through the operating system is not enough.
• Restart your exam device.
• Check in your operating system's settings how many monitors are detected.
• Update your graphics card or monitor drivers if possible.
• Check if other applications are active that could affect your display settings.
• Switch to another exam device or format.

Do you have a problem with your SEB version?

• First, uninstall SEB from your exam device.
• Download the latest version of SEB here.
• Install the new version on your exam device.
• Restart your exam device.

Do you have network problems?

• Ensure that you are connected to a TUDa network.
• For other network issues (eduroam), use the HRZ guide.

Do you have another issue with SEB?

• If an error occurs when starting SEB, simply press the "ok" button.
• Restart your exam device.
• Install the latest updates.
• Uninstall SEB, download the latest version here, reinstall SEB, and restart your exam device.
• Send an email to our ticket system.