Troubleshooting SMOWL (en)

!!!!Attention, important info!!!!!!

Here is what I have to do if I can't think

Make sure you have registered your ID card/photo ID. We recommend:

• Attend the Zoom meeting before the start and during the exam
• Check that SMOWL is installed correctly (computer and smart device) ~ if in doubt, uninstall on computer, restart computer, reinstall SMOWL)
• Are there still problems? If so, then try something! Here is a list of options:
  • Check your internet connection
  • Maybe switch from WLAN to cable
  • Close all programs that are not needed
  • Restart your computer
  • Restart the router
  • Search for other network users and ask them to use as little bandwidth as possible
  • Update your browser and operating system
  • Change the browser
  • Change router/internet connection
  • Check privacy settings of OS and browser
  • Cam not working? The cam is often used by another program - close it if you don't need it! Use Zoom with the camera switched off!
  • Internet connection weak? Close all unnecessary network programs or look for a better Internet access point (friends, university, relatives, switch to a better host...). Just give it a try.

FAQ page of the manufacturer

FAQ SMOWL Tech The following modules are currently used as of 02.01.2024:

• Registration
• Camera or webcam monitoring
• SMOWL CM
• External monitoring

Find out in advance:

Computer weak? Hier sind die Requirements. Just try it or close programs you don't need. Get a better computer: borrow one from relatives, friends, the university,... or buy a better one.