Support hotline is reserved for hard network issues. That means you tried out the trouble shooting and you get no connection. If you´re blocking the support hotline, when Zoom chat with support is possible, then the phone call will be aborted. If you are breaking this rule to often, then your case will be discussed after the exam and
Zoom Meeting
Enter the meeting before the exam starts or at least if gets neccessary during the exam-
The Zoom meeting will start before the exam where,
according to the announcement, the exam director and
TU support staff will be waiting to discuss any final
questions. If necessary, the exam director will also
address you briefly
Disable microphones and webcams for the Zoom
meeting (don’t disable it for SMOWL)
All inquiries, responses, and announcements will be
made through chat
Break out rooms will be used as needed to discuss things oraly or having a screen sharing session
Rules of the Meeting:
Write to the Examination Head for any questions regarding the assignments.
This will be a person with “[head of examination] in the name
For a registration to use the restroom, write to the person with “[restroom
management]”(or mutatis mutandis) in the name
For technical problems write to persons with “[Support]" in their name
Address other requests to the persons with “[Support]" in their name
If the environment of the examination room is disruptive, please contact a
person with “[Support]" in the name. If necessary, further clarification will be
required by the examination management
Call the person with “[phone hotline]" in their name via phone or write to
them in the aftermath of network crashes or reports for logging
Behavior during the exam
During the exam, the microphone and the webcam for the
SMOWL CM and Webapplication in must remain switched on.
The exam guidelines and the terms of use must be followed, as well as the instructions of
the proctor and the exam administration
During the exam, behave as if you were taking the exam on site
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